Privacy Policy, Terms and Conditions of Use for CarSpa Application

First: The Terms and Conditions of Use for CarSpa Application

These terms and conditions represent a formal agreement "held" between CarSpa trademark and the users of the application (customers and service providers). These user conditions govern your use of the CarSpa application, which is an electronic platform that brings together road-based service providers and application customers. CarSpa allows roadside assistance providers to contact the application customers and to provide services to them as permitted by the application.

Any use by you of the services provided by the CarSpa application constitutes your approval to this contract and its provisions, accordingly you should not use the application if you do not agree with the mentioned terms and conditions in this contract.

CarSpa reserves the right to amend or change these provisions and conditions without a prior notice, and you are responsible as an application user for reviewing the terms and conditions of use periodically to see updates to these terms and conditions through We also hope to review our privacy policy to learn more about how CarSpa uses the information provided to us by the users of the application.

Access to Services

You acknowledge and ensure the following:

Your use of CarSpa services has never been disabled or prevented from being used at any time.

You are not a competitor to CarSpa, and you do not provide any competitor product to CarSpa.

You have full power and authority to contract and thus you will not be in breach of any law or contract.

Undertakings and Guarantees

You acknowledge and ensure that :

You will comply with all applicable laws and regulations in the Kingdom of Saudi Arabia.

You will provide accurate and precise information to CarSpa and update it periodically.

You will review and comply with any notices sent by CarSpa regarding your use of the CarSpa service.

You will not replicate sublicense, publish, transmit, distribute, perform, offer, sell, or reclassify CarSpa services, otherwise you have transferred or you commercially exploited the service, except what is permitted under this contract.

You will not use the information, the content or any data you access or obtain through CarSpa services for any other purpose except for personal use, you will use the application and service exclusively for your purposes, and you will not sell to any third party (as for instance but not limited to provide any Service to anyone else).

The service or application will be used for lawful purposes only and you will not use the services to send or store any illegal or fraudulent materials.

You will not impede proper operation of the CarSpa application.

You will not try to harm the service or the application in any way.

You will not copy or distribute the application or other contents without getting a written authorization from CarSpa.

You will keep your account password or any identifier we provide to you and it allows access to your account securely and confidentially.

You will provide us all evidences that prove your identity according to CarSpa discretion.

You will only use wireless internet devices or the data account that you are authorized to use.

When you request for roadside assistance via SMS, the usual charges will apply to these messages.

CarSpa has the right to refuse providing the service or using the application without giving reasons.

You will not cancel the service upon the driver arrival to perform the service, and that your entitlement to cancel the service is limited to the time period specified for the service according to what is mentioned in the application, specifically if this service has been booked and included in the schedule. As for the immediate requested services,the available time to cancel the service is 5 minutes after submitting request, and in case of service cancellation for any reason after the request cancellation's graceful period, you will have to pay a penalty to an amount of (50) SAR as a result of the cancellation process.

License Limit

CarSpa grants you a non-exclusive, non-transferable, non-assignable, non-sublicensable and irrevocable license in order to obtain and use our services only for your personal purpose (not for any commercial purposes, as for instance but not limited to) according to this contract, so you should not :

Access to services, lease, hire, assign, resell, distribute and sublicense these services to any third party.

Modify, abbreviate, translate, summarize, create sub-work based on decoding, perform a reverse engineering the CarSpa application's design or otherwise identify, attempt to identify or attempt to access the source code, the interior design of Services or any text, multimedia images (images, audios, videos), data or other information provided by CarSpa or by the third party of service providers.

Delete, alter, or otherwise modify any copyright or other official notices set forth in the Services.

Intentionally transfer, distribute services, or allow to download Services to use other than as specified herein.

Pretend granting services or allow access to any other person.

Allow sharing username, password, or other access credentials to CarSpa services.

Intellectual Property Rights

All intellectual property rights of these services and all related articles or that appear on (including any content you provide or introduce-as for instance but not limited to) are property of CarSpa.

You should not reproduce or allow anyone, for any reason, to use or reproduce Services or any trademarks or other trade names that appear in the services.


The prices shown in the application are adopted for each service before the request, and the price may differ depending on the region, the service request time and the availability of service providers in the search area. There are fixed prices of general road breakdown services (battery, fuel, tires). As for the transport of vehicles (winch), there is a meter that depends on the type of winch, the distance and the winch trip duration, in addition to the time of sending request.


CarSpa reserves the right to impose new fees on the use of application, service, or both.

If CarSpa decides to impose a new fees, you will be notified and you will be allowed to continue or terminate the contract.

The prices applied by road service providers can be found in exchange for providing the service on the website or through the application.

CarSpa may change or update prices from time to time. It is your responsibility to keep up to date on the current prices of roadside assistance.

You must pay the value of the roadside assistance service to the service provider upon the online service request or upon providing the service to you. You are the only responsible for paying all fees on time. You acknowledge that any amount payable can not be recovered.

You acknowledge and agree that you accept and comply with the value and the distance calculated by the CarSpa meter, which CarSpa guarantees 99% accuracy and agrees that the calculated fare and the distance traveled are the ones that are calculated by CarSpa meter at each transfer.


With your approval to the user conditions and the use of the application or service, you agree to defend CarSpa, its affiliates, licensors, all officials, directors, and other users, employees, attorneys and agents, not to harm threm, to discharge them of any claims, costs, damages, losses, responsibilities and expenses ( including attorney's fees and costs as for instance but not limited to) that arises out or are related to the following :

Your violation or breach of any of these user conditions or any applicable law or regulations, whether they are mentioned or not in these terms and conditions of use.

Your violation of any third-party rights, including the roadside assistance providers regulated by the application.

Your use or misuse of the application or the service.


The information, the recommendations, the services or any of them provided to you on or through the Website, the service and the application, are for general information purposes only and do not represent any advice.

As far as possible, CarSpa will maintain and update the site, the application and its contents, but it does not ensure that (the contents of) the site or the application are flawless, clear of malware and viruses, and does not ensure the website and the application validity, accuracy and update.

CarSpa is not liable for any damages resulting from the use (or inability to use) of site or application, including damages caused by malware or viruses, and it is not responsible for the incorrect or incomplete information, website or application, unless this damage is not caused by an intentional misconduct or gross negligence by CarSpa.

CarSpa is not responsible for any damages resulting from the use (or inability to use) of communication electronic means with the site or with the application, including -as for instance but not limited to-the damages resulting from non-delivery or late delivery of electronic communications, intercepting or manipulating the same by the third party or by the computer programs that are used for electronic communications and transmission of viruses.

The whole responsibility for the roadside assistance service quality requested by using the application or service, is upon the service provider who deliveres you the roadside assistance service at the end.

CarSpa does not accept, under no circumstances, any responsibility related to roadside assistance services delivered by the service provider or arised from these services.

CarSpa does not accept the responsibility for any actions, acts, behavior or negligence or all of the above, of the roadside service provider.

Any complaints about road assistance services should be submitted to the service provider.

Modification of Services

CarSpa reserves willingly, at any time, the right to :

Change the services or any related materials and / or stop publishing services.

If CarSpa decides to stop publishing service, it may willingly replace the services with other similar materials.

Liability Limit

CarSpa offers no guarantees, express or implied, related to the services, therefore, all are provided "as they are".

CarSpa claims not to be responsible clearly, as much as possible in accordance with the law, for all guarantees, including but not limited to the appropriate guarantess for a particular purpose, for the specifications and the specific markets, and the ability of the property rights to sell.

CarSpa does not ensure the accuracy, content, or timing of the services or the results that the services user may or may not get.

CarSpa, its agents, licensors or affiliates shall not be responsible in any event for direct or indirect damages, penalties, special damages, incidental or collateral damages (including as for instance but not limited to, damages resulting from loss of profits, business interruption, loss of business information or other financial losses) arising directly or indirectly from the access to services, their use (or failure to use the same) or from reliance on the same.


You acknowledge that you are the only responsible for the privacy of the services, for their use by any other person by using your account and / or username, password or your access credentials.

As you agree to notify CarSpa if you become aware of any loss, theft, or unauthorized use of any password, user name, IP address of the Internet protocol, or other methods of access to the services.

Dealing with The Third Party

While using the Website, the application, and the service, it may be provided, from time to time, links of Websites owned and controlled by the third person to communicate with the other, to purchase products or services from the same, or to participate in promotional offers that he provides. These links take you outside the site, application, and service, and they are beyond the control of CarSpa.

While using the Website, the application, and the service, you may communicate, purchase goods or services, participate in promotional offers provided by services providers, advertisers, or sponsors offering their goods or services through a link on the website or through the application or service. These links take you outside the site, the application, and the service, as they are beyond the control of CarSpa. The Websites that you can link to, have an independent conditions and terms as well as an independent privacy policy. CarSpa is not responsible for the content or the activities of such websites and can not be held accountable for them. Therefore, you bear all risks arising from visiting or accessing such sites.

Please note that these other sites may send their own cookies to users, collect their data or request personal information, then, we recommend to check the conditions of use or the privacy policies on those sites before using them.

Duration and Termination of the Contract

The contract between you and CarSpa is unlimited. You may terminate the contract at any time by permanently deleting the application installed on your smartphone, thereby disabling your use of the application and the service. You can close your user account at any time.

CarSpa has the right to terminate the contract with immediate effect at any time (by disabling your use of the Application and the Service), if :

You violate or breach any of the user's conditions,

If CarSpa finds that you are misusing the application or service.

CarSpa is not binding to send notice of termination.

The Invalidity of One or More Judgments

The invalidity of any provision of the user's conditions shall not affect the validity of the other provisions contained therein.

In case of any invalid provision in these user's conditions, or an unacceptable provision under certain circumstances in accordance with the criteria of reasonableness and justice and to such extent only, it shall be used in instead between both parties by an acceptable provision taking into account all circumstances, and in conformity with the provisions of the invalid condition as much as possible, taking into account the content and the purpose of the applicable user's conditions.

Modification of Service and User's Conditions

CarSpa reserves the right, at its own discretion, to modify or replace any user's condition, to alter, to suspend or to stop the service or the application (including but not limited to providing any feature, database or content) at any time, by posting a notice on the site or by sending notice to you through the service or the application or by email.

CarSpa may impose restrictions on certain features and services or restrict your access to the service parts or the entire service without notice or liability.


CarSpa may send a notification by sending a general notification about the service or application, by sending an email to your registered email address in CarSpa's account information, or by sending a regular mail to your registered address at CarSpa's account information.

Applicable Law and Conflict Resolution

The user's conditions shall abide by the laws and the regulations applicable in the Kingdom of Saudi Arabia that are applied to any conflict, claim or dispute arising from the user's conditions, relating to the same, or any violation, termination, implementation, interpretation of them or their validity, or using the site, the service or the application, and they shall be construed accordingly.

Second: the privacy policy for CarSpa application
Privacy Policy for CarSpa Application
Personal Identification Information

CarSpa collects personal identification information from users by different ways, including, but not limited to, the time of the user's application visit, the registration in the CarSpa application, filling out the application, questionnaire analysis form, and other activities, services, features or resources that we may provide on our application. The users may be asked to clarify the name entirely , the email address, the phone number, and the credit card data.

Unrelated Information to Personal Identification

CarSpa collects some information about users wherever they interact with the application. This information is not related to personal identification, but it may include smart phone type and technical information about the user's application access methods, such as the company used to provide Internet service and other similar information.

How Do We Use the Collected Information ?

CarSpa collects and uses the user's personal information for the following purposes:

To improve the quality of customer service.

Your information helps us to easily respond to your requests sent to customer service and your needs to support more effectively.

To improve the application.

We continuously strive to improve the offers provided by the application or by our website according to the information and the feedback that we receive from you.

To send emails periodically.

The e-mail address registered by users to process their request will only be used to send information and updates to them regarding their request. It may also be used to respond to inquiries, or other requests or questions. If the user decides to join our mailing list, he will receive e-mail messages that may include CarSpa News, latest updates, and application-related information. If the user wishes, at any time, to cancel the registration of receiving any future messages, we will provide detailed instructions on canceling the registration at the end of each email, or the user can contact us through the application or through our website.

How Do We Protect Your Information?

We follow proper procedures and security standards in the data collection and preservation, and dealing with them in order to protect such data against unauthorized dealing, modification, disclosure or destruction of your personal data, user name, password, information about your dealings and the data stored on our application. Sensitive and private data between CarSpa and its users are exchanged through secure communication channels, encrypted and protected through certified digital methods and techniques.

Sharing Personal Data

We, at CarSpa, do not sell, trade or rent personal identification data of users to third parties.We may share aggregated general demographic information that are not related to any personal information of visitors and users with our partners, affiliates, and advertisers for the purposes outlined above. We may use a third-party service provider to help us in running our business, as well as in application work or managing activities on our behalf, such as sending newsletters or surveys. We may share your data with this third party within the limits of those specific purposes if you give us permission to do so.

Third Party Sites

The users may find ads or other content on our application with links to sites and services of our partners, suppliers, advertisers, sponsors, licensors, or other third party entities. You should know that we do not control the content or the links that appear on those sites and we are not responsible for the practices of the sites associated with our site. In addition, those sites or services, including content and links, may change constantly. These sites and services have their own privacy policies and customer service policies. Browsing and interacting on any other site, including sites linked to our app, are subject to the terms and policies of those sites.

Changes to the Privacy Policy

CarSpa has the discretion to update this privacy policy at any time.When we do so, the user should review the update date at the bottom of this page, and we will send an email. So, we urge users to review our Privacy Policy frequently for any changes whereas they are aware of what we are doing to protect the personal data that we collect. The user shall acknowledge and agree to to be responsible for periodically reviewing this privacy policy and recognizing the modifications.

Accept Conditions of Use

Your use of this application indicates your approval to our privacy policy, terms and conditions governing this application's use. If you do not accept this policy, you should not use our application. As you acknowledge that your continued use of the application after announcing changes to this Policy, the terms and conditions of application use, will be considered as your approval to such changes.